Feedback from previous guests about their experience.
56%
liked the hotel and would stay again
5.6/10
Guest rating
Rooms
5.3
Location
7.5
Service
5.0
Dining
5.0
Guest reviews
5.6/10
based on 4 reviews
2.6
2.6/10 based on 21 reviews
Thomas
United Kingdom,
January
2025
5.0/10
I had a disappointing experience at this hotel, especially given my previous affinity for the Summit Group. The location is decent for shopping, but the rooms left much to be desired and the service was lacking. I struggled with issues like a dingy room, unresponsive staff, and inadequate dining options, all of which made for a frustrating stay.
Rooms
5.0
I was first shown two tiny rooms with no windows and a strong cigarette smell. The third room had a broken AC remote, forcing me to adjust the temperature manually. Overall, the cleanliness and comfort were far from ideal.
Service
5.0
The service was quite poor. The lift was broken, and I had to navigate multiple stairs. Also, I faced issues with water availability and there was no room service, which made things very inconvenient.
Location
6.0
The hotel is conveniently located near the Hong Kong market, which is great for shopping. However, the surrounding area was crowded and filthy, which detracted from the experience.
Dining
5.0
Dining was one of the worst aspects, as there was no restaurant inside the hotel and the breakfast options were limited and unhygienic. I had trouble even getting a decent meal during my stay.
Facilities
5.0
The absence of basic amenities like a working lift and the disrupted water supply were major letdowns. The overall facilities felt neglected and poorly maintained.
Jordan
United Kingdom,
September
2024
6.2/10
My stay at the hotel had its ups and downs. The room was quite comfortable, but I had some significant issues with facilities, like the broken bathroom lights and inconsistent water supply. The dining experience was acceptable, and the staff provided decent room service, though the management seemed to lack efficiency. If you're looking for reliability, this may not be the best choice.
Rooms
7.0
The room was nice and comfortable, though there were some maintenance issues.
Service
5.0
The staff was polite, but the management failed to address my complaints effectively.
Location
9.0
The hotel is conveniently located near the market, making it easy to find what I needed.
Dining
6.0
The food was okay; nothing special but satisfactory enough for a meal.
Facilities
5.0
Many facilities were not functioning properly, which was disappointing.
Gary
United Kingdom,
September
2024
5.0/10
I had high hopes for this hotel due to its brand name, but my experience fell short. The location is great for shopping, but the room conditions were quite disappointing. Small rooms without windows, a malfunctioning lift, and a lack of basic amenities like a working AC remote made my stay uncomfortable. Plus, the dining options left a lot to be desired. Overall, I wouldn't recommend this place.
Rooms
5.0
The rooms were very small and some even had no windows. After several attempts, I finally got a room with windows, but it had a cigarette smell.
Service
5.0
The service was lacking, as I had to ask multiple times regarding room conditions and amenities, with little help provided.
Location
8.0
The hotel is conveniently located near the Hongkong market, making it a great choice for shoppers.
Dining
5.0
Dining options were limited, with no room service and only basic breakfast items available. The quality was not impressive.
Facilities
5.0
The facilities were not up to par, particularly due to the lift not working and poor room conditions.
Penelope
United Kingdom,
August
2024
7.0/10
Hotel Embassy turned out to be a pleasant surprise during our stay. The rooms were well-maintained and the staff was notably dedicated, particularly Mr. Nima, who enhanced our experience. However, the exterior can be misleading and the location lacks a scenic view, which might not appeal to everyone. Overall, it's a great budget option, particularly for those exploring the area.
Rooms
8.0
The rooms were nicely maintained with good amenities like AC, TV, and comfortable beds, but there was no view from our room.
Service
8.0
The service was commendable, especially the helpfulness of the staff at the reception and the restaurant.
Location
7.0
The hotel is centrally located, just a short walk from HongKong market for local shopping, though the approach can give a less appealing impression.
Dining
7.0
The restaurant was well maintained, and while breakfast options were basic, the food was quite enjoyable.
Facilities
5.0
The facilities were adequate for a budget hotel, but could benefit from better cleanliness in some areas.